As part of our aftersales service we offer training. We can do this either at our customers sites or at our own premises where we can offer more in terms of demonstrations on our pump rig and in the workshop. We have trained hundreds of engineers at our in-house facilities and the feedback has been excellent (see comments below).
We can offer training for maintenance engineers and design engineers.
“Excellent training, fully enjoyed my day.”
Paul, Engineering Team Leader – Potato Processing Company
“Very good course, well organised and informative provided by friendly staff.”
Dan, M & E Engineer – Anglian Water Services
We believe ownership of pump is an investment. If you purchase a pump from us we guarantee you will receive the best technical support to enable you to get your best return on your investment. Between the team at Hydromarque we have over 100 years technical experience with Gorman-Rupp and Cornell pumps. It would be wrong to say we know it all but we do have a wealth of experience probably unrivalled this side of the Atlantic. The process starts with the understanding your application needs correctly and then selecting the best pump for the job, unless we are 100% confident our pump will do your job very well we wont supply it. That’s where it starts and it’s fully supported during its full lifetime.
We will visit site to gather your application information and fully understand your requirements. This enables us to make the best pump selection. We don’t like to just select on a given duty point or match somebody else’s performance curve, we like to see the application for ourselves.
By fully understanding your application we can make the best pump selection.
For most of our equipment we can supply .dwg format drawings and in some cases 3D models for you to incorporate into your new scheme design proposals.
We offer a commissioning service which in most cases is offered free of charge. At this point we can check your pump is running correctly and also familiarise you with your new asset, it is often used a training session for our customers.
Throughout the life of the pump, should you experience any concerns or issues we are there to help and in most cases will visit site to fully understand these and help you resolve them.
We give you guidelines on how best to install the pump, this is very important.